Is Your Jewelry Artificial?
Our jewelry is made silver, gold, or palladium plated adhering to highest protocols of compliance. The quality and handset stones set us apart from cheap jewelry pieces. Our artisanal products are a luxury possession.t
Can We Change the Stones?
Yes, we can change the stones as per your desired color on request. However, the change of stones is subject to availability.
Kindly mail us your requirements at email@example.com
Do You Have an Outlet?
We are in the process of setting up our flagship store. However, at present, we take orders online and entertain clients at our studio strictly on appointment basis. To schedule an appointment with us, kindly WhatsApp us on 0332-2852555
Do You Offer International Shipments?
Yes, we ship our products worldwide via our courier and logistics partners.
How Can I Maintain the Jewelry Pieces?
To prolong the life of the pieces, we recommend you to wrap the pieces in a soft piece of cloth or tissue. Also, try avoiding direct contact with perfume and water to increase the lifespan of the jewelry.
When an Item Is Placed in The Cart, Does It Get Reserved for Me?
No item is reserved in the cart unless the transaction is completed.
How to Make A Purchase?
Shop your favorite pieces from our shopping pages. Once you find your desired items, click on the “Add to Cart” option. You can review your selection from the “Checkout” page. In case you want to remove any item from the cart, click on the “Delete” icon. Upon reviewing your cart, click on the “Continue Shopping” button to proceed to checkout.
Is Making an Account to Place an Order Mandatory?
You can browse our collections and select your desired items. However, the order will only be placed when you login from your account. We have a fairly simple process and offer enticing rewards and promotional offers to our subscribed patrons.
What Are the Benefits of Making an Account?
When you make an account on Allure by MHT, you can:
You can track and review your purchases.
Save your address and credit card details so you can shop faster.
Manage your order conveniently from you account.
How Can I Reaffirm That the Product I Order Is Genuine?
All products retailed by Allure by MHT is 100% authentic with high quality raw material used. All our pieces come in our signature Allure by MHT packaging with product care guidelines.
We are not accountable for all products sold under the label of Allure by MHT by third parties.
What Size Should I Order?
All our rings are adjustable and free size. If you have any queries regarding the size, dimensions, or fit of our products. Kindly drop us an email at firstname.lastname@example.org
Are the Colors Shown on The Website Exactly the Same?
While we strive to display our products as accurately as possible, but we cannot guarantee the resolution or display of your screen as they tend to vary. Moreover, some products may appear smaller or larger in size than the actual product.
How to Know the Availability of an Item?
All the items are in stock unless labelled as sold out. However, for our Luxury Collection, an order needs to be placed that will be delivered in 4-5 weeks. To inquire about our Luxury Collection, kindly drop us an email at email@example.com
Can I Order an Item That Is Sold Out on The Site?
ToYes, you can drop us an email at firstname.lastname@example.org. We will confirm the availability and correspond from you there.
What Payment Methods Do You Accept Currently?
We accept credit card payments, and bank transfer payment.
For any transaction via bank transfer, kindly contact our customer support staff and drop us an email with the deposit slip at email@example.com .
Can Allure Ship to Multiple Addresses?
We can only ship to one address per order. In case, your order contains gifts or items that require multiple shipping locations, then a separate order will be placed for each address.
In case you cannot place separate orders, kindly contact us on firstname.lastname@example.org. Our representatives will assist you then.
Can My Shipping Address Be Changed Once the Order Has Been Dispatched?
Sadly, the shipping address cannot be changed once the order has been dispatched.
Can I add items to an existing order?
If your shipment has not been dispatched, you can add items to an existing order. Kindly contact us at email@example.com for assistance.
How Will I Know When an Order Has Been Received and The Payment Has Been Deducted?
After an order has been placed, an email will be sent confirming your order. In case, you make a payment via card, the payment will be debited via your card. In case, the item you order runs out of stock, we will refund the payment.
Do You Offer International Shipping?
Yes, we do ship our products internationally.
How Much Taxes and Duties Are to Be Paid?
VAT, taxes and duties are applicable as per the country’s regulations. Moreover, all taxes will be borne by the customer. In certain cases, you will also be required to pay additional customs duty to the courier company in order to receive your products.
What Will Be the Packaging of My Order?
Your order will be delivered to you in our signature Allure by MHT boxes. Our packaging is not only visually appealing, but offers secure storage for your precious jewels.
Allure by MHT adheres to strict protocols of compliance and safety with high standards of data protection in the interest of our clients.
Any personal information including your name, contact details and address, etc. you make to Allure by MHT is done on voluntary basis with your consent and knowledge. Moreover, by adhering to our terms and conditions, Allure by MHT has the right to use any information for marketing purposes and research. However, we will not use your personal information for unsolicited communication.
We do not misuse data or personal information submitted to us. Unless demanded by legal advisors, law or court, we adhere to ensure that your personal information remains safe under all circumstances.
All our products are handset and made with intricacy and precision. Due to the nature of our work, a slight variation in size, color or products is possible. Moreover, natural stones and pearls are always different from one another, thus a change in ornaments is inevitable. All our products undergo a rigorous quality control mechanism before shipping.
Return and Exchanges are only entertained when the article is damaged in transit or an incorrect product has been shipped. If you feel the package has been damaged or tampered, kindly take photographs and write to us at firstname.lastname@example.org. Kindly, do not open the parcel and wait for a response by our support team. Kindly make sure the barcode tag is not tampered.
To be eligible for a refund, kindly mail your query to us within 3 days of receiving the order, you can notify us on email@example.com
Returns will only be accepted once our QA team approves your return request. To be entitled for a return, please send photographs along with the concern for our QA team to assess.
Once our QA team approves your request, we will arrange the collection of the article.
Upon receiving the product, we will dispatch the fresh product.
Refunds are not entertained under the following circumstances:
Wrong or inaccurate delivery address.
After 3 delivery attempts by the courier service.
Minor size, stone or color variation due to the nature of our work.
If the product is not damaged or faulty.
We offer free shipping in Pakistan.
We do not ship order to PO boxes. Moreover, all orders shipped to rural destinations require additional time.
The processing time of orders requiring customization is a relatively more than in stock pieces. Kindly email on firstname.lastname@example.org for queries regarding delivery time.
Orders shipped within Pakistan are delivered within 4-5 days upon confirmation. In rare cases, a delay may occur due to natural causes, etc.
Allure by MHT ships all over the world. Sign-up to our newsletter to stay up-to-date on recent promotions, shipping, exhibitions and other related information.
International shipping charges are listed on our website. The shipping charges and transit times varies from country to country. We make all international shipments via DHL ensuring all products reach the destination in optimum condition. Allure by MHT does not guarantee the exact delivery time of international shipments due to the customs.
All VAT, taxes and duties are applicable as per your country’s regulation and are borne by the customer. Our prices are not inclusive of any custom duty that may be applicable in compliance with local laws and framework. For more information, kindly write to us on email@example.com
The approximate delivery time is a rough estimate, where the possible delays caused due to payment authorization is not taken into account. The estimated delivery time thus commences from the date of dispatch.
Our shipping time does include any delays caused by unavoidable circumstances and natural calamities.
Orders cannot be redirect once the article has been dispatched.
If you wish to ship products to multiple addresses, kindly place orders separately or email us at firstname.lastname@example.org
While we strive to deliver products within 7 working days including the processing time. However, in certain circumstances, we may require additional time to procure or produce articles.
While we strive to deliver all articles together, it may not be possible in all circumstances due to availability.
If you feel the package has been damaged or tampered, kindly take photographs and write to us at email@example.com . Kindly, do not open the parcel and wait for a response by our support team.